About these terms
These terms and conditions apply when you use bookmycleaning.ae or book a service from Book My Cleaning ("we", "us"), a cleaning services business based in Dubai, United Arab Emirates. By booking, creating an account or using the website you accept these terms, our privacy policy and our refund & cancellation policy. Questions: info@bookmycleaning.ae.
Who can book
You must be at least 18 years old and legally able to enter into a contract to create an account or make a booking. Users under 18 are not permitted to register or transact on this website. You are responsible for keeping your account password confidential and for all activity under your account.
Booking and prices
All prices are in UAE Dirhams (AED) and include 5% Value Added Tax. The price shown before you confirm is the price you pay. It covers the cleaner's time and, for one-off services, professional products and equipment. If the property is materially different from what you described — significantly larger, or in a much worse condition — we will tell you before starting and agree a new price. You are never charged more without your agreement.
A booking is confirmed when we send you a confirmation email with a reference beginning BMC-. Office and commercial cleaning is priced by written quote after a site visit. Your electronic acceptance of a booking forms a binding contract under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.
Paying
- On the day — cash or card once the work is done.
- Bank transfer — to the account shown on your invoice, quoting your booking reference.
- Card online — we accept Visa and Mastercard in AED, processed securely by Stripe. We do not store card details.
A tax invoice (or invoice) is issued for every booking and becomes your receipt once paid. The displayed price and currency at checkout will be the amount charged to your card. The cardholder must retain a copy of transaction records and of these terms. Multiple transactions may result in multiple charges or postings on your card statement.
Sanctions
We will not trade with, or provide any services to, persons or entities in OFAC-sanctioned countries or on UAE or United Nations sanctions lists, in accordance with the laws of the UAE.
Changing or cancelling
You can change or cancel free of charge up to 24 hours before the start time using the link in your confirmation email or from your account. Cancellations within 24 hours, and visits where we cannot get in, may be charged as set out in our refund & cancellation policy. If we ever have to cancel, you pay nothing and we will offer the next available slot.
Access to the property
Please make sure we can get in at the booked time — be there, leave keys with building security or reception, or give access instructions in your booking notes. Many buildings and communities require a contractor or move-in / move-out permit or notice; arranging this is your responsibility. Please make sure water and electricity are connected and working, and tell us about pets, alarms, fragile or valuable items, or areas to leave alone. We recommend that cash, jewellery and valuables are locked away.
Our 72-hour guarantee
If anything included in your booking has been missed, tell us within 72 hours of the clean (with photos if possible) and we will return and put it right free of charge. The guarantee covers cleaning that was part of the booking; it does not cover pre-existing damage, permanent stains, wear and tear, or work you did not book.
What our cleaners cannot do
For safety our cleaners will not: work at height above a two-step ladder; clean the outside of windows above ground level; move heavy furniture or appliances; handle biohazards, mould remediation, pest waste or hazardous chemicals; or carry out tasks not included in your booking. Where an item is already damaged, fragile or of high value, cleaning it is at your risk — tell us and we will leave it alone.
Our staff
Our cleaners are employed by us and hold valid UAE work permits. Please treat them with respect; we may stop a job without refund if a cleaner is harassed, asked to work in unsafe conditions, or asked to do work outside the booking. During the service and for 12 months after your last booking you agree not to employ or engage any of our cleaners directly, or through another company, for cleaning or domestic work; if you do, a placement fee of AED 5,000 applies.
Photographs of the work
Your cleaner may photograph rooms before and after the clean so we both have a record of the work. These are handled as described in our privacy policy. If you prefer no photographs, tell us in the booking notes.
Liability
We carry insurance for accidental damage caused by our cleaners. Please report any damage within 72 hours so we can investigate. Our liability for any single booking is limited to re-doing the work, or refunding the price paid, or repairing or compensating for damage we caused up to the reasonable repair or replacement value. We are not liable for loss or damage caused by pre-existing defects, normal wear and tear, items not disclosed as fragile or valuable, or events outside our reasonable control. Nothing in these terms limits liability that cannot be limited under UAE law, or your rights under Federal Law No. 15 of 2020 on Consumer Protection.
Events outside our control
We are not responsible for delays or cancellations caused by events outside our reasonable control, including severe weather, sandstorms, floods, road closures, government restrictions or public health measures. In these cases we will reschedule free of charge or refund any amount you have prepaid.
Website use
You must not misuse the website, submit false bookings, try to access other people's data, or interfere with its security. All content, logos and images on the website belong to Book My Cleaning or its licensors. We may change or suspend the website at any time.
Complaints
If you are unhappy, email info@bookmycleaning.ae with your booking reference and we will reply within one working day and aim to resolve it within 7 days. You can also contact the consumer protection department of the Dubai Department of Economy and Tourism or the Abu Dhabi Department of Economic Development.
Governing law and language
These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. Any dispute will be subject to the exclusive jurisdiction of the courts of Dubai, without affecting any right you have as a consumer to bring a claim in the emirate where you live. These terms are published in English and Arabic; both versions are intended to have the same meaning and, where UAE law requires, the Arabic version prevails.
Changes
We may update these terms from time to time. The version that applies to your booking is the one published when you made it.